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What One of the Hardest Financial Years of My Career Taught Me About Sustainable Business Growth

Jul 2, 2026 | Our Achievements

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My End of Financial Year Reflection and Why Profit, Purpose and Perspective Matter More Than Ever

There is something I encourage every client to do at the end of each financial year.
Pause.
Not to look at the numbers alone. Not to immediately jump into planning for the next twelve months. But to genuinely reflect.
  1. What worked?
  2. What didn’t?
  3. What challenged you?
  4. What surprised you?
  5. And perhaps the most important question of all: What lessons are you taking into the new financial year?
Too often, business owners measure the success of a financial year by one nu
mber: revenue.
While revenue certainly matters, I’ve learnt that it doesn’t tell the whole story.
It doesn’t tell you how hard you had to work to achieve it.
It doesn’t tell you what it costs you physically or mentally.
It doesn’t tell you whether your business actually became stronger.
This past financial year has been one of the most challenging of my career, with moments that tested me personally, professionally and emotionally. But when I sat down to complete my End of Financial Year review, I realised something: despite everything that happened, this may have been one of the most successful years The Growth Manager has ever had.
But when I sat down to complete my End of Financial Year review, I realised something.
Despite everything that happened…
This may have been one of the most successful years The Growth Manager has ever had, because it proved that sustainable growth comes from better decisions, not more doing.
Not because it was easy.
It proved that sustainable growth isn’t about doing more.
It’s about making better decisions.

A Year That Didn’t Go to Plan

As many of you know, I sustained a life-changing injury in 2022 that left me with chronic pain and a permanent brain injury. Since then, I’ve learnt how to build and run two businesses while working approximately 15 hours per week. People often ask how that’s even possible. The answer isn’t working harder.
  • It’s planning.
  • It’s systems.
  • It’s automation.
  • Its boundaries.
  • It’s everything I teach my clients every single day.
Normally, that structure allows me to manage my capacity well.
This financial year was different.
Life happened.
And sometimes, no amount of planning can completely prepare you for life.
Here’s what my capacity looked like throughout the year.
July Approximately 50%
August Approximately 75%
September Full capacity
October Approximately 50%
November Less than 50%
December Less than 50%
January Less than 50%
February Less than 50%
March Less than 50%
April Approximately 75%
May Full capacity
June Full capacity
Some months were impacted by ongoing medical complications.
Others were shaped by family emergencies that required me to fly to Canada within hours of receiving the call.
There were months spent supporting family overseas.
Months filled with grief.
Months recovering from illness.
Months where caring for family became the priority.
When I look back, I realise that more than half of the financial year was spent operating at well below my normal working capacity.
  • That meant less time for client work.
  • Less time for marketing.
  • Less time for networking.
  • Less time for growing The Growth Manager.
And while that was incredibly frustrating at times, it also reinforced an important lesson.
Your business strategy must be built around your capacity, not ideal circumstances.

Capacity Impacts More Than Most Business Owners Realise

One of the biggest mistakes I see business owners make is planning as though they have unlimited time and unlimited energy.
Neither exists.
Capacity influences everything.
It affects:
  • How many clients can you support?
  • How consistently you market.
  • How often do you network?
  • The speed of implementation.
  • Your decision-making.
  • Your creativity.
  • Your confidence.
When your capacity changes, your strategy has to change too. Ignoring that reality doesn’t create better results. It creates unrealistic expectations and unnecessary guilt.
Instead of asking,
“How can I keep doing everything?”
Ask,
“How can I redesign my business to support the capacity I actually have?”
That question changed everything for me.

Cash flow was one of My Biggest Challenges.

With reduced capacity naturally came reduced opportunity.
I wasn’t able to take on as many mentoring clients.
I wasn’t able to accept every speaking engagement.
I had to decline projects that I normally would have loved to be part of.
As a result, revenue declined.
Cash flow became tighter than we were used to.
I’ll be honest.
There were moments that felt genuinely scary.
Like many small business owners, I found myself becoming incredibly intentional with every financial decision.
Every expense was questioned.
Every investment was reviewed.
Every dollar needed a purpose.
That wasn’t comfortable.
But it turned out to be one of the greatest business lessons I’ve experienced, because when resources become limited, priorities become clearer.

The Number That Changed Everything

This is the part that surprised me most.
At the beginning of the financial year, I set one major goal: Increase profitability. Not revenue. Profit.
Because I’ve seen too many businesses celebrate record turnover while barely breaking even.
Revenue is exciting.
Profit builds businesses.
Over the course of the year, we made some significant strategic decisions.
  1. We reviewed subscriptions.
  2. We removed unnecessary expenses.
  3. We simplified systems.
  4. We became intentional about every outgoing cost.
The result?
We reduced business expenses by more than 60%. Even more exciting… We increased profitability by over 70%.
Read that again.
Despite experiencing significantly lower revenue and challenging cash flow throughout the year…The Growth Manager generated more profit than ever before.
And personally? I took home more money than I ever have before.
That was a huge moment.
Because it reinforced something I have believed for years.
A bigger business isn’t always a better business. A smarter business is.

Success Isn’t Just Measured in Revenue

When I looked beyond the financial numbers, I realised this year was filled with meaningful milestones.

Three Podcast Features

Every podcast conversation allowed me to share practical business advice with new audiences while continuing to advocate for sustainable business growth.

Two Mentor Roundtables

These discussions brought together incredible leaders who challenged assumptions, shared lived experiences and strengthened our business community.

Three Speaking Engagements

One of my greatest passions is speaking.
Being able to educate, encourage and inspire business owners in person is something I never take for granted.

Two University Programs

Supporting Griffith University’s Creating Better Business program and mentoring future business leaders reminded me why giving back matters.
Helping students connect theory with real-world business challenges is one of the most rewarding experiences I’ve had.

Fifty-Seven Mentoring for Growth Sessions

Every session represented another business owner taking action.
Another founder choosing to work on their business rather than simply surviving in it.
The ripple effect of those conversations extends far beyond a single mentoring session.

Three Business Awards

Awards are never the reason we do what we do.
But they do provide independent recognition that the work we’re doing is creating meaningful impact.
For me, these milestones weren’t just achievements.
They represented the community.
Contribution.
Connection.
And purpose.

The Biggest Lesson I’ll Take Into the New Financial Year

If I could summarise this financial year in one sentence, it would be this:
Growth isn’t about adding more. It’s about improving what already exists.
  • This year reinforced several truths.
  • Planning matters.
  • Systems matter.
  • Boundaries matter.
  • Profit matters.
  • Capacity matters.
  • Reflection matters.
Most importantly, sustainable growth always outperforms unsustainable hustle because it lasts.
I’m more convinced than ever that success doesn’t come from squeezing more into your calendar.
It comes from building a business that continues to perform even when life doesn’t go according to plan.

Five Questions Every Business Owner Should Ask at the End of the Financial Year

Before you rush into new goals, spend some time reflecting.
Here are five questions I encourage every business owner to ask.

1. What genuinely worked this year?

Not what looked good.
What actually delivered results?
Double down on those things.

2. What drained the most energy?

Every business has activities that consume more than they contribute.
Identify them.
Can they be removed, delegated or improved?

3. Where did profitability improve?

Don’t just review revenue.
Review margins.
Review expenses.
Review efficiency.
Profit often tells a much more accurate story than turnover.

4. What can be systemised?

Every repeated task should be reviewed.
Could automation help?
Could a documented process improve consistency?
Could technology save you time?
Systems create capacity.

5. What deserves more attention next year?

Some opportunities deserve greater investment.
Others need to be left behind.
Reflection helps you identify the difference.

Looking Ahead

Would I choose to relive this financial year?
Probably not. It was incredibly difficult.
  • Personally.
  • Professionally.
  • Emotionally.
But would I change what it taught me?
Absolutely not.
This year reminded me that resilience isn’t about pretending everything is okay.
It’s about adapting.
It reminded me that businesses can remain profitable even when circumstances aren’t ideal, and that sustainable growth comes from making better decisions.
It reminded me that boundaries protect businesses.
And perhaps most importantly…It reminded me why I do what I do.
Helping business owners create businesses that support their lives, rather than consume them, has never felt more important.
Because if this year taught me anything, it’s that life will always be unpredictable.
Your business doesn’t have to be.

Ready to Make This Financial Year Your Strongest Yet?

If you’re reflecting on your own business and wondering what’s working, what’s holding you back, or where your biggest opportunities lie, you don’t have to figure it out alone.
At The Growth Manager, we work with service-based business owners to create clear strategies, sustainable systems and practical growth plans that align with both your business goals and your capacity.
Whether you need support refining your strategy, improving profitability, strengthening your systems or simply gaining clarity on your next steps, we’re here to help.
Explore our mentoring services, and let’s build a stronger, more intentional financial year together.
Because business growth isn’t about doing more.
It’s about doing what matters.
You. Can. Do. This.

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