Terms and Conditions
Our Fees and Deposits
Any deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the work. The remaining balance shall become due as specified in proposal.
We reserve the right not to commence any work until the deposit has been paid in full. We retain all ownership of the work completed and all its content until full payment has been made, including any assets which we have acquired as part of the contract, as such we reserve the right to disable or terminate any services which have unpaid balances.
We do not offer refunds on deposits or payments in any instance outside of standard consumer law. The deposit is not refundable as we begin work, research and asset creation following any payment being made. Completed balances are required to be paid within 7 days of request.
Clients who agree to sign up on a payment plan for their service agree to continue making payment until the agreed payment plan is completed in full. As above we retain the right to disable or remove access to the site or its associated assets for non-payment, pending recovery of full remaining payment.
Any payment that is dishonoured will incur a dishonour fee from the associated payment provider. We do not charge other fees or charges for signing up on a payment plan. By signing up on a payment plan you also agree to the payment terms of using the payment system.
Supply of Materials
You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos, responses to development questions or feedback, digital forms, and other printed material.
Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.
Where you fail to supply materials which stop the work from being completed entirely, upon our request you will have 5 business days to supply the require materials, or we will consider the project as completed and you will be asked to pay the final balance on the project.
Any additional changes or modifications past this point will incur further charge to complete.